Customer Service Representative
unisysDerwood (MD)
Customer Service Representative
Posted yesterday
unisysDerwood (MD)
SENIORITY
Junior
About the role
Position:
Support Center AgentDuration: Long TermLocation: Rockville, MD/ Tysons, VA (Hybrid)
Job Description:
-Interfaces with industry members, regulatory users, peers, management and others regarding potential business and technical issues related to the CLIENT Support Center systems-Intakes calls, researches, resolves, and documents issues Provides excellent internal/external customer service in various and distinct areas of registration responsibility.-Responds to customer requests by providing functional and navigational support of CLIENT Support Center systems.-Assists firms with routine questions regarding credentialing, systems usage and issues.-Confers with senior CLIENT Support Center staff and subject matter experts for guidance on complex issues as appropriate.-Documents all incoming customer inquiries as necessary per CLIENT Support Center procedures and policies.-Develops proficiency on registration rules.-Utilizes computer resources and software applications as necessary.-Demonstration of CLIENT’s values.-Collaboration, both in-person and virtually, in furtherance of CLIENT’s mission of investor protection and market integrity.#LI-CGTS#TS-0455
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