Director, Client Financial Operations — Treasury, Payroll Tax & Billing

Posted 5 days ago

armhrOak Park (IL)

Treasurers and Controllers Payroll Services

SENIORITY

Manager

SALARY

$125,000 to $155,000

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About the role

Position Details

Type: Regular, full-time, salary, exempt

Department: Finance

Reports to: VP, Finance

Location: Chicago, IL on a Hybrid schedule preferred, or remote depending on candidate

About ArmhrArmhr is a rapidly expanding Professional Employer Organization (PEO) and an original pioneer of the industry, serving clients nationwide. We provide comprehensive HR, payroll, benefits, and compliance solutions, empowering businesses to focus on growth while we manage the complexities of being an employer. Our culture is defined by The Armhr Way, which is how we work, how we make decisions, and how we show up for our clients every single day. We hire for values fit, and we evaluate how work gets done alongside what gets done. Accountable: We own our work, our mistakes, and our outcomes Reliable: We deliver what we promise, every time Modern: We embrace technology and innovation to deliver smarter solutions Honorable: We act with integrity, doing the right thing even when no one is looking Responsive: We respond with urgency and close the loop

Position Overview: The Director, Financial Operations owns the full money movement cycle for our PEO clients, including treasury and funding, payroll tax, and billing. This role is the senior escalation point for the team and partners closely with Payroll Operations to ensure every funding cycle, tax deadline, and billing event runs without disruption.

Key Responsibilities:

Treasury and Funding
Own the daily client funds position end to end, from client collections through payroll and tax disbursements, fully reconciled and closed each day
Manage the payroll funding cycle, including funding verification, exception resolution, and escalation of failed or late client wires
Administer banking platforms, ACH parameters, and Positive Pay configuration; serve as the primary day-to-day owner of the banking relationship
Payroll TaxEnsure timely and accurate tax deposits and filings across federal, state, and local jurisdictions, consistent with CPEO obligations
Maintain SUI rates, including rate changes and retroactive adjustments, ensuring accurate flow-through to client billing
Serve as the point of resolution for amended returns, including resulting credits, refunds, and billing adjustments
BillingOwn bill code setup and maintenance, ensuring consistent structure and accurate mapping to revenue
Build and execute ad hoc and off-cycle billing, from request through validation to invoice
Standardize billing rules across the client base, identifying and resolving one-off configurations that create downstream reconciliation or revenue issues
Partner with Implementation and Client Services on billing setup for new and changing clients
Partnership and Reporting
Share ownership with Payroll Operations of the funding calendar, processing cutoffs, and exception handling
Build and maintain reporting on funding, disbursement, and tax activity, including defining the underlying metrics
Engage directly with clients to resolve issues and answer questions as they arise
Team Leadership, Escalation, and Coverage
Directly manage the treasury, payroll tax, and billing team, including hiring, coaching, and performance management
Serve as the primary escalation point for tax and treasury issues, independently diagnosing and resolving funding failures, tax notices, and reconciliation breaks, and escalating to leadership only for judgment calls
Build depth and cross-training across all functions on the team, and maintain working proficiency in each to provide seamless coverage during absences, peak periods, and staff transitions
Identify and lead process improvement and automation opportunities across the money movement cycle
Other duties as assigned

Qualifications:

7+ years of experience in a PEO, payroll bureau, or ASO environment, including direct, hands-on ownership of client funds handling
Working knowledge of multi-state payroll tax, including SUI rate mechanics and agency notice resolution
Demonstrated ownership of daily cash or funding operations in a high-volume environment
Experience with banking platforms, ACH origination, and fraud controls such as Positive PayProficiency building reporting and analysis directly, rather than relying on requests to other teams; SQL or equivalent strongly preferred
Comfort using AI tools to accelerate analysis, documentation, and process improvement
People leadership experience, or a demonstrated track record as the primary escalation point for a team
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field required or other combination of education and relevant experience PreferredCPEO compliance experience
Experience with PrismHR, NetSuite, or comparable payroll and ERP platforms
Certified Treasury Professional (CTP) or Certified Payroll Professional (CPP) designation
CompetenciesEnsures Accountability: Holding self and others accountable to meet commitments
Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Decision Quality: Making good and timely decisions that keep the organization moving forward
Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Develops Talent: Developing people to meet both their career goals and the organization’s goals

Compensation & Benefits: As of the date of this posting, a good faith estimate of the current salary pay scale for this position is $125,000 to $155,000. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time. The position is bonus eligible based on several factors including company performance, individual contributions and market forces. The benefits for this position include comprehensive health, dental, vision, paid time off, and 401K retirement with a company match.

EEO Statement: At Armhr, we don’t just accept differences, we celebrate it and recognize the value it brings to our customers and employees. Armhr is proud to be an equal opportunity workplace. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. Armhr is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. For information regarding how Armhr collects and uses personal information, please review our Privacy Policies.

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