Customer Service Representative
staffingChicago (IL)
About the role
Customer Service Representative The Customer Service Representative (CSR) handles incoming calls regarding scheduling of paratransit eligibility services.
Duties:
- Answers customer calls and inputs all customer information using a computerized scheduling system; enters new customer information or changes into the system
- Receives customer complaints
- Answers questions, and provides information about services
- Resolves customer inquiries relating to transportation
- Communicates resolution to customers
- Clearly and accurately documents issues
- Maintains a clean and well-organized work area
- Represents Mobility Options in a professional manner to our service partners, and the community
- Other duties as required/assigned
Qualifications:
- High school diploma or equivalent, such as GED, required
- One or more years of Customer Service experience preferred
- Must be able to work shifts, or flexible work schedules as needed
- Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes
Ability to communicate via telephone with clear speech and a pleasant phone manner.
Must possess excellent verbal communication skills
Ability to work as a member of a team
Must be computer literate and proficient in the use of Microsoft OfficeMust be able to interact and communicate with diverse clients
Must be able to demonstrate poise, tactfulness, and diplomacy and have a high level of interpersonal skills to handle sensitive and confidential situations
Must undergo a pre-employment drug test once offered a position
Must be willing to undergo a criminal and employment background check once offered a position
Travel requirement (as a percent):
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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