Client Care Specialist

Client Care Specialist We are seeking a mature, professional, and self-motivated Client Care Specialist to join our team. As the first point of contact for our clients, you play a vital role in creating a welcoming, respectful environment. This position is perfect for someone who balances strong interpersonal skills with a high level of detail-orientation and a proactive mindset. You won't just be answering phones; you will be a guide for our clients—helping them navigate paperwork, understanding their insurance benefits, and ensuring their journey with our counselors is seamless and positive.

Summary of Benefits: Medical Insurance paid for by company for full time employees Dental Insurance is available Vision Insurance is available Simple IRA with 3% company match Life Insurance options Sterling Medical Membership provided for fulltime employees (and family)CEU membership provided for fulltime employees Loan repayment program Job functions, responsibility and authority: Client Welcome & Orientation: Greet clients warmly, assist with check-ins, and guide them through the orientation process and required paperwork. Insurance & Billing: Verify insurance benefits daily. Confidently discuss coverage and billing with clients, collect co-pays/balances, and close daily billing Hub: Manage multi-line phones, address voicemails, and respond to emails promptly. Assist with setting up telehealth appointments and making reminder calls. Administrative Support: Scan documentation into the Electronic Health Record (EHR) with 100% accuracy. Assist the Scheduling and Billing departments as needed. Provider Liaison: Support our counselors and community workers by managing schedules and documentation to ensure a high-quality experience for both staff and clients. Office Stewardship: Maintain a clean, organized, and sanitized environment (including light vacuuming/restocking) to ensure the office remains a professional space. Assist with other office responsibilities as assigned.