Site Reliability Engineer 2
kongSeattle (WA)
About the role
About the Role:
As aSite Reliability Engineer, you’ll join the global Platform SRE team responsible forbuilding, operating, and scaling Kong’s multi-region SaaS platformthat powers the world’s API connectivity.
You’ll design, automate, and run production systems serving thousands of customers across AWS, GCP, and Azure. You’ll work on everything frommulti-region Kubernetes clusterstoservice mesh and gateway architectures, ensuring the reliability, scalability, and security of Kong’s SaaS offerings.
This is a hands-on role ideal for engineers who thrive onrunning production SaaS systems at scale, automating operations, and continuously improving performance, resilience, and deployment pipelines.
What You’ll Do:
- Operate and scale
- Kong’s global SaaS platform (Konnect), ensuring reliability, availability, and performance across regions and clouds.
- Build, automate, and maintain
- Kubernetes-based infrastructureand deployment workflows using
- Terraform/Terragrunt , Helm, and
- ArgoCD .Design, maintain, and optimizemulti-region data and caching layers— including
- PostgreSQL, Redis, ClickHouse, and Druid— for high availability and low latency.
- Operate and improve
- Kong Gatewayand
- Kong Meshenvironments supporting hybrid and distributed architectures.
- Develop and maintainCI/CD pipelinesandGitOps workflowsto automate service delivery and ensure consistent infrastructure changes.
- Enhanceobservabilityandincident response readinessthrough systems like
- Datadog, Prometheus, Grafana, and Thanos, defining and tracking SLOs.
- Collaborate closely with development and security teams to ensure smooth operation ofSaaS servicesin compliance with reliability, security, and regulatory standards.
- Participate in a global24/7 on-call rotationand drive continuous improvement of operational playbooks and postmortem practices.
- Lead and contribute toscaling initiativesthat improve elasticity, reliability, and cost-efficiency across the SaaS platform.
What You’ll Bring:
- BS in Computer Scienceor equivalent practical experience.
- Proven experience managing
- SaaS or PaaS systemsat enterprise scale (multi-region, multi-tenant, secure environments).Deep expertise inKubernetes, including debugging cluster/networking issues and designing for fault tolerance and scalability.
- Strong proficiency with
- Infrastructure as Codetools like
- TerraformorTerragrunt .Experience withCI/CD pipelinesandGitOps workflows(ArgoCD, Atlantis, Helm).Proficiency in one or more programming languages ( Go, Python, Bash ) for automation and tooling.
- Solid understanding ofLinux/Unix systems , networking (DNS, TLS/SSL, HTTP) , load balancersanddistributed systems .Experiencing working withAPI gatewayandservice meshtechnologies
- Familiarity withstreaming systemslike
- Kafkaand observability platforms (Datadog, Prometheus, Grafana).Experience working in a24/7/365 production supportenvironment.
Bonus Points:
- Hands-on experience with
- Kong Gateway , Kong Mesh, or similar service connectivity technologies.
- Experience operating
- ClickHouse , Druid, or othertime-series and analytics databases .Experience managing
- PostgreSQLandRedisin multi-region configurations.
- Working knowledge ofAWS networking(PrivateLink, Transit Gateway, VPC Peering, Firewalls), Azure VNet, orGCP NCC .Strong understanding ofdisaster recovery , resiliency testing, andcompliance-driven reliabilitypractices.#LI-KC1
About Kong: Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com.
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