Order Management & Customer Support Coordinator
mau workforce solutionsBeloit (WI)
Order Management & Customer Support Coordinator
Posted 3 days ago
mau workforce solutionsBeloit (WI)
SENIORITY
Mid
About the role
Order Management & Customer Support CoordinatorMAU is hiring an Order Management & Customer Support Coordinator for our client in Beloit, WI. As an Order Management & Customer Support Coordinator, you will manage customer orders, track fulfillment activities, support customer communications, and coordinate logistics-related processes to support successful product delivery. This is a short-term contract assignment.
Benefits Package:
- Health insurance
- Dental insurance
- Vision insurance
- Required Education and Experience
- Experience in order management, customer service, logistics coordination, or administrative support
- Preferred Education and Experience
- Associate's degree or equivalent experience in business, customer service, supply chain, or a related field
General Requirements:
- Demonstrate proficiency with ERP systems, preferably Sage, and Microsoft Office applications
- Possess strong organizational skills with attention to detail and accuracy
- Demonstrate excellent written and verbal communication skills
- Manage multiple priorities and meet deadlines in a fast-paced environment
- Apply strong problem-solving skills and escalate issues appropriately
- Demonstrate customer focus
- Apply order management skills
- Demonstrate effective communication and follow-through
Essential Functions:
- Enter customer orders into Sage and supporting business systems
- Process recurring isotope orders and CDMO order requests
- Prepare and manage order acknowledgements and confirmations
- Support standardized dose acknowledgement process activities
- Coordinate and communicate customer order status updates
- Track customer forecasts and ordering commitments
- Assist with logistics coordination and shipment documentation preparation
- Process sample orders and coordinate customer readiness activities
- Monitor order fulfillment milestones and escalate delays or exceptions as needed
- Prepare and distribute customer shipment notifications
- Maintain order tracking spreadsheets, reports, and dashboards
- Conduct customer follow-up activities related to shipments and deliveries
- Support dose calibration sample process administration
- Collaborate with internal teams to ensure accurate and timely order fulfillment
- Maintain accurate records and documentation related to customer orders and shipments
Before you apply
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A number in mind
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Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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