Business Applications Analyst

Posted today

arena family of companiesSan Diego (CA)

Computer Systems Analysts Custom Computer Programming Services

SENIORITY

Lead

SALARY

$105,000-$125,000

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About the role

Business Applications Analyst (ERP + Business Applications) Greater San Diego / North County | Onsite | $105,000-$125,000 Arena Staffing has partnered with a well-established Southern California company seeking a hands-on Business Applications Analyst to support the business-critical applications and technology used across the organization. The role is onsite 5 days per week. This role is approximately 80% Business Applications / ERP Support and 20% Onsite IT Support. The ideal candidate must have hands-on experience supporting or administering an ERP, CRM, order-management system, e-commerce platform, WMS, or other business-critical application and understands how technology supports departments such as Accounting, Customer Service, Operations, Distribution, and Sales. This is not a software development role. We are looking for someone who enjoys figuring out why something is not working, can isolate whether an issue involves the user, data, permissions, configuration, application, integration, or another connected system, and will own the problem through resolution. Why This Role Is Worth Considering High-visibility position working directly with the CTO, executives, and business leaders Approximately 80% focused on ERP and business applications Exposure to order management, e-commerce, shipping, inventory, invoicing, returns, and connected systems Opportunity to support applications used across Accounting, Customer Service, Distribution, Operations, and Sales Ownership of issues from initial troubleshooting through final resolution Support from ERP specialists, software vendors, MSPs, and other technical partners when deeper expertise is required Opportunity to improve documentation, workflows, processes, and the overall user experience Stable, established Southern California organization with multiple local facilities Role Snapshot

Title: Business Applications Analyst (ERP + Business Applications)

Location: North County San Diego / Near Oceanside

Schedule: Full-time, onsite 5 days per week

Reports To: Chief Technology Officer

Role Type: Individual Contributor

Compensation: $105,000-$125,000 based on experience

Travel: Occasional support at nearby company locations

What You Will Do:

Business Applications / ERP Support, Approximately 80%Serve as a primary point of contact for day-to-day support of ERP/order-management and other business-critical applications
Troubleshoot application issues affecting Customer Service, Accounting, Distribution, Operations, Sales, and other departments
Determine whether issues involve the user, data, permissions, configuration, application, integration, or another connected system
Support user accounts, permissions, access, application configuration, and routine application administration
Support ERP workflows involving orders, customer information, inventory, shipping, invoicing, returns, and e-commerce
Troubleshoot issues between ERP, e-commerce, shipping, and other connected third-party applications
Resolve front-end and configuration issues when possible
Escalate deeper technical issues to the appropriate internal specialist, MSP, software vendor, or application partner
Maintain ownership of escalated issues through resolution
Participate in application upgrades, testing, system changes, and user acceptance testing
Identify recurring issues and opportunities to improve application usability and business workflows
Onsite IT Support, Approximately 20%Serve as an onsite technology resource for employees and executives
Support Windows and macOS computers, monitors, printers, peripherals, and workplace technology
Assist with onboarding, offboarding, account provisioning, application access, and equipment setup
Support SSO, MFA, identity, permissions, and other user-access issues
Respond to walk-up requests and service tickets while balancing competing priorities
Coordinate with MSPs, network partners, and other technical specialists when infrastructure support is required
Maintain clear documentation, troubleshooting procedures, runbooks, user guides, and knowledge-base content
What You Need to Bring 3+ years of relevant experience supporting business applications, ERP systems, enterprise applications, IT systems, or a combination of application and end-user support
Hands-on experience supporting or administering an ERP, CRM, order-management system, e-commerce platform, WMS, or other business-critical application
Experience troubleshooting technology used by departments outside of ITStrong troubleshooting and problem-isolation skills
Experience supporting user accounts, permissions, access, or application configuration
Experience working with software vendors, MSPs, or outside technical partners
Working knowledge of Windows and/or macOS and common workplace technology
Understanding of identity, access management, SSO, MFA, and general IT support practices
Strong communication, organization, documentation, and customer-service skills
Ability to learn unfamiliar applications and technologies quickly

A bachelor's degree in Information Technology, Business, Computer Information Systems, or a related field is preferred, or equivalent relevant professional experience.

Nice to Have:

Manufacturing, medical device, life sciences, dental, distribution, consumer products, or another physical-product environment
Experience with ERP-connected e-commerce, warehouse/distribution, shipping, or financial applications
Familiarity with Google Workspace, Active Directory, Okta, SSO/MFA, JAMF, Apple Business Manager, or similar technologiesExperience with ticketing, remote-support, documentation, or IT asset-management platforms
Exposure to low-code/no-code tools, workflow automation, PowerShell, Bash, Python, or similar technologiesExperience using AI tools such as ChatGPT, Claude, Gemini, or Microsoft Copilot to improve troubleshooting, documentation, or productivity
Familiarity with regulated environments, computer system validation, or 21 CFR Part 11

Interview Process:

Round 1: Technology leadership interview
Round 2: Executive leadership interview
Final: In-person meeting with technology leadership
Interested in learning more?
Apply directly or message me confidentially to discuss the opportunity.

Equal Employment Opportunity: Arena Staffing and our client are equal opportunity employers. Qualified applicants are considered for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. Reasonable accommodations are available throughout the hiring process.

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