Job Type: Full Time 8:30-5:30 pm
Location: Miami Lakes, FL
Salary Range:
$20.00 per hour
Hayt, Hayt & Landau (HHL) is seeking a professional, motivated Collections Customer Service Representative to provide excellent customer service and help consumers resolve past-due accounts through clear communication, education, and respectful problem-solving.
Benefits:
Full-time position in a supportive, collaborative team environment offering:* Medical, dental, vision, and life insurance options available through the firm
* Generous Paid Time Off (PTO)
* Eight paid major holidays
* A newly built office conveniently located near major highways
* Opportunity to grow consumer service and account management skills
* Career growth opportunities within the firm
Responsibilities:
* Handle inbound and outbound calls as a Collections Customer Service Representative working to resolve accounts
* Educate customers on available payment options and negotiate appropriate payment arrangements in accordance with company policies and procedures
* Update account information and document all activity accurately
* Meet performance and collections goals in a fast-paced call center environment
* Excellent phone communication and negotiation skills, ability to overcome obstacles and focus on positive solutions
* Maintain a positive attitude, work well in a team, and show a willingness to learn. Be coachable and open to feedback to continuously improve individual and team performance
What We're Looking For:
* Strong communication skills and experience as a Customer Service Representative or Collections Representative preferred
* Professional, calm, and empathetic approach
* Detail-oriented with accurate data entry skills
* Comfortable handling high-volume calls
* Reliable, punctual, team-oriented, and motivated to succeed
Job Requirements:
* High School Diploma or GED Equivalent
* 1+ year of experience in collections preferred but not required
* MS Office (word, excel)
* CRM applications (Customer Relationship Management)
* Bilingual (English-Spanish) preferred but not required Monday- Friday 8:30-5:30 pm Compensation details: 17-20 Hourly WagePI109732b 8326f-29400-40485490
