IT Support Engineer
kenpat central floridaOrlando (FL)
IT Support Engineer
Posted 2 days ago
kenpat central floridaOrlando (FL)
SENIORITY
Mid
About the role
Job Description
Responsibilities:
- Respond to and resolve IT support tickets.· Perform employee onboarding and offboarding.· Manage user accounts, password resets, MFA, and access requests.· Administer Microsoft 365, Entra ID, Teams, SharePoint, and Exchange Online.· Assign and manage software licenses.· Support desktops, laptops, printers, mobile devices, and business applications.· Troubleshoot Windows, Microsoft Office, email, VPN, and connectivity issues.· Support endpoint management through RMM and MDM platforms.· Maintain IT documentation and asset inventory.· Assist with cybersecurity initiatives and endpoint protection.· Escalate complex issues to senior IT staff when required.
Benefits:
- Health, Dental, and Vision Insurance· 401(k) with Company Match· Paid Time Off and Holidays· Professional Development Opportunities
Requirements:
Qualifications· 2+ years of IT Support or Help Desk experience.· Experience with Microsoft 365 and Entra ID.· Knowledge of Windows, Microsoft Office, and basic networking (DNS, DHCP, TCP/IP, VPN).Preferred
Qualifications:
- ITIL Foundation knowledge.· CompTIA A+ certification or equivalent experience.· Experience with Freshservice or similar ticketing systems.· Experience with RMM tools and endpoint management.· Experience with SureMDM or other MDM platforms.· Basic cybersecurity knowledge.· Excellent customer service, communication, and troubleshooting skills.
Before you apply
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Your profile is current
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Two examples you can talk through
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A number in mind
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Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.