Vice President of Customer Success & Services

Posted 8 days ago

confidentialSan Diego (CA)

Sales ManagersMedia Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers

SENIORITY

Manager

About the role

Vice President of Customer Success & ServicesAbout the CompanyGlobal leader in live production technology delivering innovative solutions for broadcasters and media companies.IndustryInformation Technology and ServicesTypePrivately HeldAbout the RoleThe Company is seeking a VP of Customer Success and Services for the North American region. This executive leadership role is pivotal in leading and scaling the regional post-sales organization, with a focus on bringing together customer success, professional services, and customer support under a unified strategy. The successful candidate will be responsible for building and leading the North American customer success function, establishing and growing the professional services organization, and leading the regional customer support team to ensure exceptional customer outcomes and operational excellence. Key responsibilities also include developing scalable operating models, driving customer adoption, and fostering a collaborative, customer-focused culture. The ideal candidate for the VP of Customer Success and Services role at the company will have a strong background in customer-facing technology leadership, with a proven track record in building and scaling post-sales teams within a B2B technology environment. Extensive leadership experience across customer success, professional services, and/or customer support is essential, as is a strategic mindset and a hands-on approach to execution. The role requires outstanding communication, and stakeholder management skills, and a deep understanding of how post-sales excellence contributes to customer retention and business growth. Experience in the broadcast, media technology, streaming, or video delivery sectors is highly advantageous, along with familiarity with relevant platforms. The role offers a unique opportunity to influence the future of customer success and services in a fast-growing region and to make a significant impact within an innovative technology business.FunctionsAccount Management/Optimization

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