Manager Accounts Receivable Deductions

Summary: This positionis responsible foroverseeing thedaily operations ofArmada’sclient deductions including product andfreightclaims, frominceptionto resolution ofdeductionswhile emphasizingthe company’s strategicobjectivessurroundingdeductions, including trendand root causeanalysis and reduction/elimination ofdeduction volume. The ideal candidate willpossesskeen dispute resolution skills, be adept at regulatory guidance research, and be heavilyprocessand policy driven. In order toprovidecomprehensivedeductionsguidance toexecute, support, andgrow the business, the candidate must be able tosuccessfully develop and foster relationships both inside and outside of Armada, and be comfortable presenting to and speaking with Armada leadership. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Top Responsibilities The successful candidate should be able to: Lead and develop a deductions team, ensuring adequate coverage and accountability. Manage product, freight, overage, shortage, and damage claims from inception through resolution. Responsible for final resolution/disposition of denied claims Perform trend analysis and root cause analysis to reduce future deductions. Develop and maintain policies, procedures, and internal controls. Drive process improvements, automation, and technology initiatives. Partner with Customer Service, AR, AP, Supply Chain, DCs, Vendors, and Account Management to resolve deduction issues. Present findings and recommendations to leadership. Manage escalations and disputed claims. Coach, develop, and evaluate employees. Educates organization and external stakeholders on compliance with deductions and claims policies. Responsive, assertive, and courteous but firm in managing relationships with customers, suppliers, and internal cross functional partners.