Call Center Representative

Posted today

brandnestEast Boston (MA)

Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

About the role

Job Description

Job Overview: Brand Nest is hiring motivated and professional Call Center Representatives to support customer communication efforts in Boston. This in-person role focuses on handling inbound and outbound calls, providing information, and delivering excellent customer service.

Key Responsibilities: Handle inbound and outbound calls in a professional and timely manner. Provide accurate information about services, promotions, and general inquiries. Maintain clear and detailed records of customer interactions. Resolve basic customer concerns or escalate when necessary. Follow communication scripts and company guidelines. Contribute to a positive and team-oriented call center environment.

What We Offer: Paid training and hands-on customer service experience. Supportive, team-focused work environment. Opportunities to grow into leadership or client support roles. Consistent scheduling and structured support.

Qualifications: High school diploma or equivalent. Strong verbal communication and listening skills. Friendly, professional, and reliable demeanor. Ability to multitask and work in a fast-paced environment. Basic computer skills and attention to detail.

Before you apply

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Your profile is current

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Two examples you can talk through

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A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.