Director, Strategic Account Relationship Manager - Claims Optimization
usaa united services automobile associationColorado Springs (CO)
Director, Strategic Account Relationship Manager - Claims Optimization
Posted today
usaa united services automobile associationColorado Springs (CO)
SENIORITY
Manager
About the role
Overview:
In this role you will lead strategic relationships with external suppliers to align with USAA's claims optimization goals. You will develop business plans, manage risk and governance, and drive revenue growth through partner collaboration across internal teams. The position combines relationship leadership with governance and operational excellence to support scalable, compliant, and high-impact supplier engagements. This is a mission-driven role at a company that values service, integrity, and loyalty, with opportunities to influence key external partnerships and operational practices. Compensation / Benefits comprehensive medical, dental and vision 401(k) and pension life insurance parential benefits and adoption assistance paid time off with holidays and paid volunteer hours wellness programs and career development
Responsibilities:
Oversee requirements and controls for execution between USAA, suppliers, and internal affiliates on existing and new products/services, including third-party contracting and risk management. Represent USAA's brand and value proposition in external markets and with strategic partners. Co-develop business plans with strategic account leadership to meet shared objectives and financial goals. Lead and influence the relationship management team to coordinate with internal business units and suppliers. Identify process improvements and develop functional policies, procedures, and guidelines. Partner with internal control groups to ensure risk and compliance oversight. Maintain knowledge of industry trends and partner initiatives to expand relationships. Lead new account implementations and business development with partners; support third-party governance and regulatory compliance. Possibly lead internal/external capability development and define execution plans with suppliers. Build and manage a team through recruiting, coaching, performance management, and development. Ensure operational risks are identified, measured, and controlled per risk and compliance policies.
Key requirements:
Bachelor or 4 years of related experience 8 years in supplier relationship management, governance, procurement, or supply chain 3 years of people leadership experience Subject matter expert in assigned functional area Proven ability to manage stakeholder relationships and understand regulatory needs Experience developing business plans Expert data analysis abilities Strong relationship management and influence across leadership levels Excellent oral and written communication Project management and prioritization skills Travel may be required excellent communication leadership influence and negotiation supplier governance contract management risk and compliance controls
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