About the role
Job Summary:
Carolina Heating is seeking a highly organized and customer-focused Dispatcher to be the communication hub of our service team. In this role, you’ll manage incoming calls, schedule service appointments, and coordinate technicians in the field to keep operations running smoothly. You’ll play a key part in delivering a seamless customer experience—from the first phone call to job completion.
What You’ll Do:
Answer inbound calls and respond to customer inquiries with professionalism and urgency
Schedule, confirm, and adjust service appointments efficiently
Dispatch technicians based on location, skillset, and priority
Communicate clearly with field technicians to ensure timely service delivery
Monitor job progress and adjust schedules as needed throughout the day
Provide customers with updates, ETAs, and follow-up communication
Maintain accurate records in dispatch and CRM systems
Assist with invoicing, work orders, and basic administrative tasks
Support the team in meeting daily performance and service goals
What You Bring:
Previous experience in customer service, dispatch, or call center environment preferred
Strong communication and multitasking skills in a fast-paced setting
Excellent organizational and problem-solving abilities
Comfortable using scheduling software and computer systems
Ability to remain calm and professional under pressure
Team-oriented mindset with a customer-first attitude
High school diploma or equivalent required
Why Join Carolina Heating? At Carolina Heating, we take pride in serving our community with honesty, reliability, and skill. You’ll be part of a supportive team that values hard work, clear communication, and a positive workplace culture—with just the right amount of Carolina ease.
Equal Opportunity Employer:
(EEO)Carolina Heating is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.
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