Guest Service Representative - Graduate Seattle

Guest Service RepresentativeCollegiate Hotel Group is seeking a Guest Service Representative to join Graduate Seattle by Hilton and its brilliant team of hospitality enthusiasts.Job Duties and ResponsibilitiesGreets guests as they arrive, focusing on personal recognition in a warm and authentic mannerReviews arrival list daily and assists in preparing, assembling and delivering welcome amenitiesEscort VIPs to room and check them in prior to arrivalAnswer the telephone within three rings with a smile and answer questions accordingly or transfer as neededResponsible for issued bank - count bank at beginning and end of shiftEnsure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/shorts to managementMaintains front desk area to be clean and organizedAssisting with lobby activation as neededUtilize proper procedures when handling guest PPI dataUnderstands the key points to communicate for a Graduate Arrival experienceFollows through and feels ownership of guest requestsResolves guest complaints in a professional and efficient mannerActively participates in Front Desk upsell programAlways retrieve necessary identification documents and form of payment upon guest arrivalOther duties as assignedEducation and ExperiencePrior Customer Service ExperienceHigh School Diploma/GEDKnowledge, Skills and AbilitiesBasic computer skillsAbility to communicate effectively verbally and in writingAbility to exceed expectations of guests and team membersExcellent time management skillsBenefits/PerksWork today, get paid today, with Daily Pay!Free telemedicine and virtual mental health care access for all team members starting day one!Multiple health insurance and life insurance options401k plan + company matchPaid time off for eligible team membersHoliday pay/paid holidaysPet insuranceEmployee Assistance ProgramDiscounted hotel roomsSavings Marketplace discounts on event tickets, electronics, gym memberships + more!*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.