Technical Lead - ServiceNow
artechJacksonville (FL)
$48- $51 an hour
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Posted yesterday
artechJacksonville (FL)
SENIORITY
Lead
SALARY
$48- $51 an hour
About the role
Job DescriptionJob DescriptionRequisition ID: 103294-1Title: Technical Lead - ServiceNow Location: Remote Duration: 6-12 monthsSalary Range: $48- $51 an hour on W2 /C2CJob Description: Technical Consultant (TC) ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules Technical Competency " Experience as a Technical Lead " Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution " Understanding customer business requirements and convert to functional requirements " Responsible for reviewing requirements for accurate estimation " Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow " Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise " Review, and do proactive analyze and resolve application issues as needed " Mentor and share technical knowledge/guidance to team " Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards " Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation " Should possess good knowledge in Agile/Scrum methodology Behavioral competency " Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management " Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts " Excellent team management skills to manage the project team and members " Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives) Good to have " Experience in ServiceNow custom application design and development " Evaluate the tool stability and performance and provide recommendations " Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..) " Preferred to have ServiceNow Implementation Specialist certification " Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders ServiceNow CSA, CAD certificationsSkills: ServiceNow Appreciate your quick response and please feel free to reach me out for any query you may have. Thanks
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