AVP, Operations Implementation and Innovation

Posted 17 days ago

jobleadsusPhoenix (AZ)

General and Operations ManagersPortfolio Management and Investment Advice

SENIORITY

Manager

About the role

ResponsibilitiesAct as a strategic advisor to the Global Head of Retail & Wealth OperationsSupport prioritization, sequencing, and execution of the function’s strategic agendaDefine and operationalize the strategic roadmap aligned with business prioritiesProvide end-to-end coordination of strategic initiativesChampion a customer-first mindset to enhance client and advisor journeysOversee complex program delivery, ensuring delivery on time and on budgetEstablish governance and delivery frameworksEmbed Manulife’s risk, compliance, and control standards into all transformation activitiesOversee testing, readiness, and post-implementation controlsIdentify and scale innovation opportunitiesDrive AI, automation, and digital capabilitiesDesign scalable operating models that continuously improve service quality and productivityLead and develop high performing teamsRequirements15+ years in strategy, transformation, or operations leadershipKnowledge of wealth and asset management operations, Fund operations, and regulatory frameworks across global jurisdictionsExpertise in program delivery, execution, and change enablementStrong understanding of regulatory risk and control frameworksExperience with digital transformation and driving operating model change with AI and low code toolkitsStrong verbal and written communication with the ability to effectively articulate and communicate vision, possibilities and outcomes across all levels in a complex matrix organizationStrong adaptability and agility; able to reprioritize effectively in fast‑moving environmentsAbility to translate ambiguous business problems into structured analysis and recommendations.Hard Skillsprogram deliverychange enablementdigital transformationoperating model changeAIlow code toolkitsrisk and control frameworksstrategic roadmapgovernance frameworksinnovation opportunitiesSoft Skillsstrategic advisorcustomer-first mindsetcommunicationadaptabilityagilityteam leadershipstructured analysisvision articulationclient journey enhancementcomplex problem solving#J-18808-Ljbffr

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