Remote Partner Success Manager (Midwest - Remote)

About Us: At Tutored by Teachers, we believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap and need a strong strategic, data-driven, and results-oriented member of our Customer Success team. This is a remote position, but we are looking for someone who is based in the Midwest to support Midwest districts! If you’re a person motivated by customer happiness and success and are looking to join a mission-driven, growing company, then this role is made for you!

The Role: As a Partner Success Manager you will:

• Serve as a strategic partner to district and school teams, ensuring program success and long-term growth Lead onboarding for new clients, setting clear expectations, timelines, and milestones
• Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities
• Synthesize client feedback to provide meaningful insights to internal teams & senior management
• Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes
• Proactively identify at-risk accounts and partner internally to mitigate churn Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience

Requirements: 3-5+ years experience in Customer Success or Account Management Experience in K-12 education, district and school leadership preferred Strong organizational and project management skills; ability to prioritize strategically Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value Experience navigating and resolving client challenges, both internally and externally Willingness to travel up to 40% of work week Commitment to TbT’s mission to close the opportunity gap and promote inclusivity

Benefits: We currently offer the following benefits:

• Excellent healthcare coverage - we cover 100% of certain health care plans for you and your family!
• Access to 401k to help save for the future
• Well-rounded wellness benefits including access to free and low cost mental health resources and support services
• Fully remote work environment
• Company-owned laptop
• Flexible, Discretionary PTO: We offer flexible paid time off that allows employees to take time away as needed, subject to manager approval.
• Tutored by Teachers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know.
• The expected base salary range for this position is $90,000-$110,000.