Bilingual Customer Service Representative

Essential Duties and Responsibilities: Answer incoming calls, emails, and customer inquiries in English and a second language. Provide accurate information regarding products, services, policies, and procedures. Resolve customer complaints and concerns professionally and efficiently. Process orders, account updates, payments, and other customer transactions. Document customer interactions and maintain accurate records in company databases. Escalate complex issues to management when necessary. Follow company standards for customer service and compliance. Build positive relationships with customers by providing timely and courteous assistance. Collaborate with team members and other departments to resolve customer issues. Meet performance goals related to quality, productivity, and customer satisfaction.

Qualifications: High school diploma or equivalent required. Previous customer service experience preferred. Fluency in English and a second language (verbal and written).Strong communication and interpersonal skills. Excellent problem-solving and conflict-resolution abilities. Proficiency with computers, customer service software, and Microsoft Office applications. Ability to work independently and as part of a team. Strong organizational and multitasking skills.

Physical Requirements: Prolonged periods of sitting and working at a computer. Ability to communicate clearly by phone, video, and written correspondence. Occasionally lift and move items up to 20 pounds.