Clinical Support Expert (Fully Remote)
dandyDenver (CO)
About the role
Resolve complex clinical inquiries and time-sensitive escalations from frontline agents and cross-functional teams.
Manage booked calls to advise on complex, practice-level case issues.
Serve as the primary escalation point for inbound clinical support tickets via phone, chat, video, and email.
Quality Assurance and Training Leadership:
Perform QA reviews to ensure clinical accuracy and adherence to standard operating procedures.
Act as a Subject Matter Expert to coach new hires and provide specialized clinical training.
Create and update Knowledge Base articles, including German-language localization.
What We're Looking For:
Fluent in German and English with deep clinical and 3 Shape CAD/CAM expertise.
Minimum 5+ years in a high-volume lab setting and 3+ years in digital dental design.
Based in Germany with a customer-focused mindset and experience training and coaching others.
Dandy Dandy is building the operating system for dental offices, modernizing the $400B dental industry through technology. Backed by leading venture capital firms, the company fosters a high-performance, inclusive culture and offers comprehensive benefits.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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