Real-Time Call Center Workforce Strategist

Posted 10 days ago

hr blockKansas City (MO)

Human Resources Specialists Telemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

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About the role

H&R Block is seeking a seasonal Workforce Specialist to ensure smooth call center operations by monitoring real-time call traffic and workforce activity. You will reallocate resources as needed and coordinate communications, keeping leadership informed of daily trends and disruptions. Responsibilities include leveraging intraday reporting tools, managing multiple service sites, and supporting onboarding/offboarding to ensure agent access to tools.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.