Information Technology Technician
techexcellenceHouston (TX)
Information Technology Technician
Posted 8 days ago
techexcellenceHouston (TX)
SENIORITY
Junior
About the role
techexcellence provides IT managed services to small and mid-sized businesses. We offer a friendly and positive work environment, work from home capability, and competitive compensation and benefits. We are constantly growing, and we are looking for employees who are willing to grow with us. We are seeking an IT Technician to join our team! You will receive and resolve IT-related issues for clients. Applicants must have a dedicated space to work from home.
Responsibilities:
- Resolving service desk tickets
- Communicating with clients (via phone, email, chat, and corporate SMS)
- Maintaining service levels on assigned tickets
- Occasional on-site client visits
- Strong focus on Microsoft 365 with Intune
- Creating and updating company standard operating procedures for common tasks
- Exceeding client service expectations
- Other duties as assigned
Qualifications:
- High school diploma or equivalent
- Clean driving record
- Career-oriented self-starter
- Strong communication skills
- Positive and professional demeanor
- Strong troubleshooting and critical thinking skills
- Basic knowledge of computer and server hardware is helpfulITIL Certification helpful but not required
- Certifications such as A+, Net+, Security+, etc. helpful but not required
- Minimum 3 years of experience in IT, customer service, or other related fields
- Understanding of basic principles of IT networking
- Experience with Microsoft 365 with Intune
- Technical with knowledge of Microsoft products including: Microsoft Windows both desktop and server, Microsoft Office products, Microsoft 365, and basic Microsoft Active Directory knowledge (add and remove users and basic knowledge of Group Policy Object (GPO))
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.