US Retail Markets Claims Apprenticeship Program-Summer 2027

Posted 17 days ago

liberty mutualLake Mary (FL)

Claims Adjusters, Examiners, and Investigators Claims Adjusting

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About the role

Join a hands-on, milestone-driven Claims Apprenticeship designed to prepare you for a career in casualty claims. Over 6–12 months, you’ll complete a flexible, goal-based program combining classroom training, on-the-job assignments, one-on-one mentoring, and real claim work. Successful completion prepares you to move into a Claims Resolution Specialist role or other claims opportunities. Program highlights

Duration: 6–12 months (flexible, hybrid, based on milestone completion)

Schedule: Part-time or full-time options; progress is milestone-based so participants can advance as they demonstrate competency Training: Comprehensive classroom and practical training, job shadowing and one-on-one mentoring

Compensation: Competitive paid apprenticeship and eligibility for company benefits as applicable Career path: Clear progression to Claims Specialist roles and support for licensing and development

What you’ll do:

(Key responsibilities)
Manage, investigate, and resolve assigned claims within established authority levels. Including but not limited to Auto Accidents
Gather information from policyholders, claimants, witnesses, and third parties (appraisers, medical providers, repair shops) to evaluate coverage, liability, and damages
Review medical records, police reports, and other documentation to assess claim severity and determine appropriate reserves
Negotiate settlements with claimants and attorneys; arrange expert inspections and coordinate ancillary resources as needed
Identify suspicious claims and refer to Special Investigations Unit (SIU); identify third party subrogation opportunities
Maintain accurate and timely claim files, status reports, and documentation in claims systems

Sends and responds to various written, telephone and SMS text inquiries to pursue resolution of the claim. Training & support Licensing Training (state adjuster licensing requirement assistance where applicable) Structured curriculum combining technical skills (coverage analysis, state tort basics, reserving, evaluation, negotiation) and soft skills (communication, empathy, customer service) One-on-one mentoring from experienced claims professionals and regular milestone assessments with trainer and coach support Hands-on scenario-based exercises in and exposure to leadership and cross-functional teams Continuous learning journey provided for enhancing Casualty skills

What we offer:

Paid apprenticeship with competitive compensation
Mentorship, career development, and individualized mobility plans
Support for licensing and tuition reimbursement for approved educational needs
Access to health and wellness benefits (as applicable), and paid leave
Opportunity to convert to a full-time Claims Resolution Specialist or other roles upon successful completion
How the milestone-based progression works
You’ll advance by completing a sequence of competency milestones (knowledge assessments, demonstrated task performance, quality reviews) rather than strict calendar time
Typical milestones include coverage & liability evaluations, reserves setting, independent file management, negotiation simulations, and compliance/ethics checkpoints
The program is flexible: apprentices who demonstrate competency early can complete the program in ~6 months; others may take up to 12 months to meet all milestones

How to apply: Submit your resume and a brief cover letter describing your interest in claims and your availability. Candidates who meet the basic criteria will be invited to complete a virtual interview and skills assessment. Equal opportunity statement: We are committed to creating a diverse and inclusive workplace and encourage applicants of all backgrounds to apply. Reasonable accommodations are available upon request during the selection process. Pursue a meaningful career helping people recover after loss — apply for the Claims Apprenticeship today.

What we’re looking for:

High school diploma or GED required (no bachelor’s degree required)0–2 years of professional experience; customer service, legal, medical, or investigative experience a plus
Strong written and verbal communication skills; ability to present information clearly, concisely, and professionally with appropriate empathy
Solid analytical, investigative, negotiation, and time-management skills
Detail-oriented and able to thrive in a fast-paced, customer-focused environment

Demonstrates change resiliency and a growth mindset by adapting quickly to shifting claim priorities, seeking feedback, and proactively pursuing learning opportunities to improve processes and outcomes. Permanent authorization to work in the United States and ability to obtain required state licensing where applicable Comfortable using standard office software and learning claims management systems

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