Service Center Leader & Customer Experience Coach
pep boysSan Antonio (TX)
Service Center Leader & Customer Experience Coach
Posted 3 days ago
pep boysSan Antonio (TX)
SENIORITY
Mid
About the role
Pep Boys Inc. is seeking a Customer Service Lead to deliver exceptional customer experiences and act as the on-site leader when management is not present.
The CSL will mentor teammates, support daily service center operations, and ensure safety, compliance, and customer satisfaction are maintained. This role often works opposite shifts to the Service Center Manager and serves as the point-person during assigned hours.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.