Front Office - Front Desk Agent

Front Desk AgentAs a Front Desk Agent, you will be responsible for providing personalized, five-star arrival, departure, and concierge-level guest services while maintaining immaculate front office standards. Essential duties and responsibilities include the following. Other duties may be assigned: Greet guests by name, manage seamless check-ins and check-outs, and provide tailored overviews of Broadmoor amenities and accommodations, including all facilities, services and hours of operation. Serve as the primary communication link between guests, housekeeping, concierge, and management to fulfill special preferences and VIP requests. Accurately post room charges, manage cash banks, handle secure credit card transactions, and balance daily shift folios. And passes on all information and charges to upcoming shifts and follow Broadmoor policies regarding check acceptance. Maintains Front Desk station and keeps organized and stocked at all times. Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).Maintain a willingness to learn about The Broadmoor's history, estate grounds, wilderness properties, culinary offerings, and retail outlets. Execute additional duties and responsibilities as required. Performs other duties as assigned. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.