Front Desk Concierge

Posted 15 days ago

aspenwood companyDallas (TX)

Receptionists and Information Clerks Assisted Living Facilities for the Elderly

SENIORITY

Entry

SALARY

$18.00/hr

Apply

About the role

Concierge/Front Desk/Security Associate Are you enthusiastic about providing outstanding service and creating a warm, welcoming environment for residents and guests? We have exciting opportunities for Concierge/Front Desk/Security Associates who are professional, friendly, and dedicated to making a positive first impression. If you’re ready to be the welcoming face of our community and ensure a safe, pleasant environment for all, we’d love to have you on our team! Help us create an exceptional experience for our residents and guests.

Location: Village on the Park Plano, an Assisted Living with Memory Care senior community

Pay Rate: $18.00/hr. Part Time: Sunday | 11:00a.m. - 7:30p.m. Monday | 8:00a.m. - 4:30p.m. PRN Shift Available

Availability: Must be available to work weekends and holidays

Essential Duties and Responsibilities: Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner. Monitor all incoming public traffic and assist with inquiries. Maintain the cleanliness and orderliness of common areas and all public spaces. Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance. Provide key support to the sales and marketing team by managing inquiries effectively. Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests. Operate the paging/telephone system, answer calls, determine their nature, and route them with maintenance orders, either on paper or through an electronic system. Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures. Assist with scheduling job applicant interviews for department heads. Track incoming/outgoing residents and guests and perform daily resident check-ins per policy. Be an active member of the community’s emergency response team. Maintain a professional appearance and good personal hygiene in accordance with company policies. For long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders. Assist with special projects or tasks as assigned. Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.

Minimum Requirements: High School diploma or GED required. Prior customer service, front desk, and telephone experience preferred. Valid Texas Driver’s License required. Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail. Proficient in PC skills, including Microsoft Office, Word, and some Excel. Understanding of HIPAA requirements. EOE/M/F/D/V

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.