Customer Service Representative

Tasks: Accurately process transactions such as check cashing, deposits/withdrawals, and loan payments. Issue Money Orders, Cashier's Checks, and Gift Cards. Balance cash drawer with minimal or no discrepancies. Responsibly buy and sell cash to main vault to stay within set drawer limits. Accurately prepare and transmit transaction ticket work. Identify counterfeit money. Cash US Savings Bonds. Answer telephones, file paperwork, and maintain office supplies. Answer basic customer inquiries regarding interest rates, service charges, and account history. Cross-sell bank products and services and refer customers to appropriate areas as needed. Follow bank policies and procedures. Maintain professional, business-like appearance. Perform other tasks requested by supervisor related to daily operations of the bank.

Requirements: At least 18 years of age High school or higher education level Excellent customer service skills Strong communication skills Computer skills Cash-handling experience Ability to work well under pressure Accurate and well-organized The above description indicates the general nature and level of work performance by team members within this role. It is not designed to contain or be interpreted as a complete list of all duties, responsibilities and qualifications assigned to this job.