Senior Remote Lead, Support Engineering
sardineNorth (SC)
Senior Remote Lead, Support Engineering
Posted 2 days ago
sardineNorth (SC)
SENIORITY
Lead
About the role
Sardine is seeking a Support Engineering Lead to own and scale the technical support experience for our API-driven fraud and payments platform. You will lead a team of Support Engineers, resolve complex issues, and build the processes and tooling to operate across global time zones.
You will be a player-coach with strong technical foundation, capable of coding, understanding systems deeply, and leading people with a bias for action. Join a startup-spirited team with scale and impact.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.