Member Service Representative - Main

Posted 4 days ago

mid american credit unionMarienthal (KS)

Customer Service Representatives Credit Unions

SENIORITY

Junior

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About the role

Job TitleMid American Credit Union is seeking a member servicing professional to join our team. This role is focused on providing exceptional financial services to our members. Essential Functions and Responsibilities Performs member servicing by using several computerized systems for member verification Gathers relevant information to complete transactions efficiently Assists members in managing their accounts and addressing their needs Demonstrates a high degree of accuracy and attention to detail Maintains a positive, confident, friendly and professional attitude and appearance Continually develops subject matter expertise, keeps pace with changes in products and services Completes and adheres to annual training regarding BSA/AML compliance Completes periodic training pertaining to updates in policies and procedures

Skills and Qualifications

Education: High School Diploma or GED required

Experience: Six months to two years of similar or related experience with delivering exceptional service while exhibiting empathy, patience and excellent written and verbal communication. Additional skills Proficiency with multitasking and building relationships; interactions with members and coworkers often rely on confidentiality and discretion, as well as demonstration of conflict anticipation and resolution, tactful delivery, and good listening skills. Other Professional appearance and manner, as well as punctuality.

Physical Demands and Work Environment:

Must be able to lift 10 pounds
Climate-controlled shared work area with standard levels of office noise and minimal fluctuation in temperature. Employees will be expected to sit, stand, stoop, and walk while performing the duties of this job.
Interactions with members and coworkers include telephone and some video calls, in addition to in-person interfacing.

An Equal Opportunity Employer Mid American Credit Union is an Equal Opportunity Employer whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law. Because our team members are trusted to handle sensitive information, we require all candidates who receive and accept employment offers to complete a background check before being hired. This Company Participates in E-VerifyThe Right to WorkEste Empleador Participa en E-VerifyEl Derecho a Trabajar

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