Field Services Technician, Junior
peratonFort Meade (MD)
Field Services Technician, Junior
Posted 2 days ago
peratonFort Meade (MD)
Telecommunications Equipment Installers and Repairers, Except Line InstallersAll Other Telecommunications
SENIORITY
Junior
About the role
Technical Qualifications
US Citizenship with the ability to obtain/maintain a Public Trust Clearance.
2 years of experience with BS; 0 years with MS; 4 years with an AS; 6 years in lieu of a degree
Familiarity with Voice Communication Switch (VCS) systems, telecommunications systems, or similar voice/network technologies
Exposure to system cutovers, migrations, installations, or technology refresh efforts is preferred
Basic knowledge of
Telecommunications infrastructure
VoIP technologies
Cabling and connectivity
Power and equipment validation
Networked voice systems
Basic troubleshooting and diagnostic skills, with the ability to identify and elevate issues as needed
Experience using basic test equipment and diagnostic tools in technical or field environments
Ability to learn and follow established procedures in operational environments where system uptime and reliability are important
Professional Skills
Strong problem-solving and troubleshooting mindset
Good customer service and communication skills
Ability to work independently while knowing when to ask questions or escalates issues
Strong attention to detail and ability to follow technical procedures
Ability to accurately document work performed, issues identified, and resolutions
Good time management and ability to support deployment and installation timelines
Team-oriented mindset with the ability to collaborate with technicians, engineers, and other technical personnel
Willingness to learn new systems and technologies
Work Environment
Field-based role supporting operational and technical sites
Extensive travel (up to 95%)
Work may occur in active operational environments requiring strict adherence to procedures, safety requirements, and technical standards
May require working at remote locations and supporting installations, upgrades, testing, and system cutovers
Role Summary:
This role is ideal for an early-career or developing technician who has a foundation in telecommunications, networking, electronics, or a related technical field and is interested in building experience supporting mission-critical voice systems. The successful candidate should be comfortable working in the field, troubleshooting technical issues, following established procedures, and learning from more experienced technicians and engineers.
Position Overview:
We are seeking a Field Services Technician - Junior to support the installation, transition, and sustainment of next-generation Voice Communication Switch (VCS) systems. This role will assist with site preparation, system installation, cutover, customer acceptance, testing, and legacy system decommissioning in operational environments.
The ideal candidate has a technical foundation in telecommunications, networking, electronics, IT, or a related field and is interested in developing hands-on experience supporting mission-critical voice systems. The technician will work alongside experienced field technicians, engineers, and program teams to complete deployments, troubleshoot issues, and ensure systems are installed and transitioned according to established procedures.
This position is remote with approximately 95% travel requirements and may require extended periods at customer and operational sites.
Key Responsibilities:
Support site surveys, site preparation, equipment installation, and system deployment activities under the direction of senior technicians and engineers
Assist with VCS system cutovers from legacy voice platforms to next-generation systems
Support the decommissioning and removal of legacy voice communication systems
Perform basic system testing and validation to verify
Power and equipment connections
Cabling integrity and connectivity
Equipment installation and site specifications
Assist with maintenance, troubleshooting, and repair of VCS and supporting telecommunications/IT infrastructure
Use basic diagnostic tools and established procedures to help identify voice, network, and hardware issues
Support preventive maintenance and system health checks
Assist with on-site customer support and provide basic end-user assistance or orientation as needed
Maintain accurate technical documentation, service reports, installation records, and cutover documentation
Learn and follow established safety protocols, site security requirements, and operational procedures
Work closely with senior field technicians, engineers, program teams, and other technical personnel during deployment and transition activities
Escalate complex technical issues to senior technicians or engineers and assist with troubleshooting and resolution
Learn and develop proficiency with VCS systems, telecommunications equipment, testing procedures, and field deployment processes
Junior FST primary focus areas
Test support activities at the FAA WJHTC (New Jersey)
Test support activities at VCS vendors locations (Maryland)
Test support activities at Washington Labs (Maryland)
Junior FST when paired for FAA VCS ATC cutover support (not lead)
BNATCS
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