Remote Scheduling Analyst - Workforce Management

Posted yesterday

premeraBrooklyn (NY)

Operations Research Analysts Telemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

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About the role

Premera is seeking a Scheduling Analyst, Workforce Management to optimize call center staffing, forecast demand, and monitor real-time performance. You will partner with leadership to balance customer experience with staffing, maintain schedules, and provide ongoing reporting and analysis across the workforce management system. The role emphasizes cross-functional collaboration, data-driven decisions, and ensuring service levels while controlling costs.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.