Strategic Operations Leader for Growth & Excellence

Posted yesterday

intouchcxFlorida (NY)

General and Operations Managers Telemarketing Bureaus and Other Contact Centers

SENIORITY

Manager

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About the role

IntouchCX is seeking a Director of Operations to lead all facets of contact center operations, including hiring, training, quality control, reporting and partner services. The role requires a fearless leader able to drive extraordinary results across multiple teams. The successful candidate will manage cross-functional teams, optimize profitability, ensure KPIs and SLAs, and foster collaboration with internal and client stakeholders to sustain growth and client satisfaction.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.