Remote Microsoft Functional Lead Customer Engagement (CE) - USA (Remote)
Posted today
gigaops global solutionsMesa (AZ)
Computer Systems AnalystsComputer Systems Design Services
SENIORITY
Lead
About the role
Role Summary:The Functional Lead – Dynamics 365 CE leads CE functional delivery, ensuring business requirements are translated into effective customer engagement solutions. This role works closely with Solution Architects, developers, and business stakeholders to ensure successful end user adoption and outcomes.Key ResponsibilitiesGather and document business requirements for CE solutionsConfigure Dynamics 365 CE modules and componentsLead UAT, training, and user adoption activitiesSupport integrations and data migration validationAct as functional escalation point for issuesRequired Qualifications5–8+ years of CE consulting experienceStrong functional knowledge of Dynamics 365 CE modulesExperience working with Power PlatformExperience creating & managing work backlogs and writing User StoriesExperience using Azure DevOps (ADO)Experience delivering projects via hybrid waterfall/agile methodologies including ScrumPreferred Skills & ExperienceExperience with Omnichannel or Field ServicePL-200 or equivalent certificationTechnical ExpertiseHands-on expertise in Dynamics 365 CE functional configuration across Sales, Service, and related appsStrong understanding of Dataverse entities, relationships, and business rulesExperience configuring forms, views, dashboards, business process flows, and security rolesKnowledge of Power Automate for workflow and business process automationAbility to validate and support data migration, imports, and integrationsExperience leading UAT cycles, defect triage, and functional validationUnderstanding of user adoption strategies, training, and change managementFamiliarity with solution management and environment governanceDeliverables & ExpectationsFunctional specificationsUser training materialsAdoption and optimization support
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this