Ocean LCL Operations Coordinator

Responsibilities: Coordinate Ocean LCL import shipments from booking through final delivery. Ensure shipments booked by customers through our online shipping platform are entered and processed correctly, including all required shipping and customs documentation. Make LCL bookings with ocean carriers, co-loaders, and other service providers and coordinate timely pickups with truckers and shippers. Coordinate cargo delivery to and from CFS facilities and monitor receiving, consolidation, sailing, arrival, deconsolidation, and final delivery. Prepare and process ocean shipping documentation, including bills of lading, shipping instructions, and other required documents. Monitor shipments throughout the transportation process and proactively provide customers with shipment status updates. Work directly with customers, carriers, truckers, CFS facilities, overseas agents, and other service providers to resolve operational issues and prevent unnecessary delays. Follow up on shipments to confirm cargo moves according to the booked routing and expected transit time. Monitor vessel schedules, transshipments, CFS availability, and other milestones that may impact shipment delivery. Review freight rates, carrier charges, CFS charges, trucking costs, and other shipment expenses for accuracy prior to invoicing customers. Identify and address discrepancies involving rates, documentation, shipment status, or vendor invoices. Maintain accurate shipment records and updates within ExFreight's transportation management system. Build strong customer relationships through professional communication, responsiveness, and proactive shipment management. Work closely with colleagues and management to ensure operational efficiency and meet or exceed customer expectations.

Preferred Qualifications: High school diploma or GED equivalent. Minimum 1 year of freight forwarding experience, preferably involving Ocean LCL operations. Experience with ocean imports and/or exports, CFS operations, ocean carriers, co-loaders, and international shipping documentation preferred. Strong understanding of international freight forwarding processes and shipment terminology. Highly detail-oriented and organized with strong problem-solving skills. Ability to manage multiple shipments, priorities, and deadlines in a fast-paced environment. Strong written and verbal communication skills. Ability to work analytically and proactively while taking accountability for personal performance. Strong customer-service mindset with the ability to effectively communicate with customers, vendors, and international partners.

Benefits: Medical, dental, and vision health coverage. Prescription drug coverage. Annual paid time off/vacation.401(k) plan with matching company contributions.