Customer Experience Supervisor: Lead & Coach Frontline Team

Posted 15 days ago

jcpenneySyracuse (NY)

First-Line Supervisors of Retail Sales Workers All Other General Merchandise Retailers

SENIORITY

Mid

Apply

About the role

JCPenney in Syracuse, NY is seeking a Customer Experience Supervisor I to lead sales and service, coach associates, and deliver checkout strategies across the store. You will model outstanding customer service, manage staff schedules, train cashiers, and support onboarding while driving profitable growth. This role emphasizes leadership, accountability, and a commitment to loss prevention and consistent performance standards. Familiarity with POS systems and training programs is a plus.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.