Sales Lead – Luxury Fashion Resale

Company: Saconde, LLC

Location: Chelsea, Manhattan, New York (On-Site)

Employment Type: Full-Time, W-2 Employee

Schedule: Tuesday through Saturday, 10:00 AM – 6:30 PM

Compensation: Competitive, based on experience and qualifications

Position Overview: As a Luxury Sales Lead, you will play an important role in delivering an exceptional in-store shopping experience, assisting customers with luxury merchandise, and supporting the overall success of our retail operations. You will be responsible for engaging with customers, identifying their needs, presenting merchandise, answering product questions, and guiding customers through the purchasing process. This position requires professionalism, strong communication skills, attention to detail, and a proactive approach to sales and customer service.

Customer Service & Sales: Welcome and assist customers visiting our Chelsea showroom and retail location. Provide personalized customer service and create a welcoming, professional luxury shopping environment. Engage with customers to understand their preferences, shopping needs, and purchasing interests. Present and demonstrate luxury merchandise, including designer handbags, jewelry, watches, clothing, and accessories. Communicate product features, condition, pricing, and other relevant information accurately and professionally. Recommend merchandise and complementary products based on customer preferences. Assist customers throughout the sales process, from initial engagement through purchase completion. Build and maintain strong relationships with customers to encourage repeat business and referrals. Handle customer inquiries, concerns, and requests professionally and efficiently. Meet or exceed individual and team sales goals.

Retail Operations & Merchandise Management: Assist with daily store operations, including opening and closing procedures when assigned. Maintain an organized, clean, and visually appealing showroom and retail environment. Ensure merchandise is properly displayed, organized, labeled, and presented according to company standards. Assist with merchandising, product arrangement, and inventory organization. Monitor merchandise displays and replenish or rearrange products as needed. Assist with processing transactions, maintaining accurate sales records, and operating point-of-sale systems. Support inventory counts, product intake, and general merchandise handling. Follow company procedures regarding merchandise security, loss prevention, and the handling of high-value luxury products. Coordinate with other team members to ensure smooth daily operations and exceptional customer service.

Marketing & Brand Promotion: Occasionally travel to designated locations, events, or surrounding areas to support company marketing and promotional initiatives. Distribute company marketing materials, engage with prospective customers, and promote Saconde's products and services as directed.

Team Collaboration & General Responsibilities: Work collaboratively with management, livestream sales hosts, and other team members. Maintain familiarity with available merchandise, new inventory, luxury brands, and current fashion trends. Assist with special promotions, customer events, and sales initiatives. Provide feedback regarding customer preferences, product demand, and sales opportunities. Complete other reasonable sales, customer service, and operational duties as assigned.

Required Qualifications: Strong customer service, interpersonal, and communication skills. Professional appearance, demeanor, and conduct appropriate for a luxury retail environment. Ability to confidently engage with customers and establish positive relationships. Strong organizational skills and attention to detail. Ability to work independently while contributing to a team-oriented environment. Comfortable handling high-value merchandise responsibly and carefully. Ability to learn product information, company policies, and sales procedures. Basic computer proficiency and ability to learn point-of-sale and inventory systems. Ability to work on-site at our Chelsea, Manhattan location. Availability to work the regularly scheduled Tuesday through Saturday shift. Willingness to occasionally travel locally for company marketing and promotional activities.

Preferred Qualifications: Previous experience in retail sales, luxury retail, fashion, hospitality, or customer-facing sales. Familiarity with luxury fashion brands such as Hermès, Chanel, Louis Vuitton, Gucci, Dior, Prada, and similar designers. Experience selling designer handbags, jewelry, watches, or luxury accessories. Demonstrated ability to meet sales goals and develop customer relationships. Experience using retail point-of-sale systems and managing customer transactions. Knowledge of luxury resale, consignment, or authenticated pre-owned merchandise. Additional language proficiency is a plus. Previous luxury retail experience is preferred but not required. We value candidates with strong communication skills, a professional attitude, and a genuine interest in luxury fashion. Work Schedule & HoursThis is a full-time, on-site position with a regular work schedule of:

Workdays: Tuesday through Saturday Preferred Working Hours: 10:00 AM – 6:30 PM (Eastern Time) Regular Days Off: Sunday and Monday

Work Location: Chelsea, Manhattan, New York

Compensation & Benefits: Saconde offers competitive compensation and an opportunity to grow within an expanding luxury retail business.

Compensation: Competitive compensation based on experience, qualifications, and relevant skills. Full-time W-2 employment. Opportunities for overtime compensation when additional hours are worked, subject to applicable wage and hour laws. Opportunities for professional growth and advancement as the company expands.

Employee Benefits: Eligible employees may receive the following benefits, subject to applicable plan terms and eligibility requirements: Medical health insurance. Dental insurance. Vision insurance. Life insurance. Long-term disability insurance. Paid time off (PTO) in accordance with company policy. Paid sick and safe leave in accordance with applicable New York State and New York City laws. Applicable statutory leave benefits and workers' compensation coverage. Professional development and advancement opportunities.

Work Environment & Expectations: This is an on-site position based at our Chelsea location in Manhattan, New York. The role involves regular face-to-face customer interactions, standing and walking throughout the workday, handling luxury merchandise, and supporting daily retail operations. Candidates should be dependable, punctual, professional, and comfortable working in a customer-focused, fast-paced environment. Occasional local travel may be required for company-sponsored marketing activities, promotional initiatives, or special events. We are looking for individuals who are enthusiastic about luxury merchandise, enjoy working with customers, and take pride in delivering exceptional service. Saconde, LLC is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Employment is at will, subject to applicable law.