IT Specialist

Position Overview: We are seeking a knowledgeable IT Specialist to deliver hands-on support and maintenance for our infrastructure and end-user systems. The role focuses on managing servers, networks, virtualization, cloud services, backups and security controls while automating routine tasks, resolving incidents, and driving reliable, documented IT operations in line with ITIL practices.

Key Responsibilities: Provide Tier 2/3 technical support for servers, workstations and applications; troubleshoot hardware, OS and software issues and resolve escalated incidents. Administer Windows Server environments including Active Directory, Group Policy, DNS and DHCP; manage user accounts, permissions and directory services. Support Microsoft 365/Office 365 and Exchange Server administration, including mailbox management, mail flow, and hybrid deployments. Develop and maintain automation and scripts using PowerShell, Bash and Python to streamline repetitive tasks, deployments and monitoring. Design, configure and maintain network infrastructure: routing, switching, VLANs, subnetting, TCP/IP troubleshooting, and network diagnostics (ping, traceroute, Wireshark).Implement and manage firewalls, VPNs (IPSec/SSL), wireless networks and remote access solutions (RDP/Citrix).Deploy and manage virtualization platforms such as VMware ESXi and Hyper-V, and maintain virtualized workloads and templates. Manage cloud services and infrastructure in AWS and Azure, including VM provisioning, storage and basic cloud networking. Maintain backup and recovery solutions (Veeam, Backup Exec), SAN/NAS storage systems and storage management procedures; support disaster recovery planning and testing. Operate monitoring and logging platforms (Nagios, Zabbix, Splunk), respond to alerts and tune monitoring to reduce false positives. Support endpoint management and security: endpoint antivirus, patch management, SCCM/ConfigMgr and Intune/MDM for mobile device management. Implement identity and access management controls, enforce multifactor authentication (MFA) and maintain SSL/TLS certificates. Collaborate with IT and business teams to manage change, maintain technical documentation, follow ITIL incident/change/problem workflows and participate in on-call rotation as required.

Qualifications: Bachelors degree in Computer Science, Information Technology or related field, or equivalent experience.3+ years of hands-on experience in systems and network administration supporting enterprise environments. Strong experience with Windows Server, Active Directory, Group Policy, DNS and DHCP.Proficiency in PowerShell and familiarity with Bash and Python scripting for automation. Experience with Microsoft 365/Office 365, Exchange Server and email system administration. Solid networking knowledge: TCP/IP, routing, switching, VLANs, subnetting, and network troubleshooting tools (ping, traceroute, Wireshark).Experience with firewalls, VPN technologies (IPSec/SSL) and wireless/WiFi management. Hands-on experience with virtualization (VMware ESXi, Hyper-V) and familiarity with containers (Docker) and orchestration (Kubernetes) is a plus. Experience with cloud platforms (AWS and/or Azure) and cloud-based services and tooling. Proven experience with backup & recovery solutions (Veeam, Backup Exec) and SAN/NAS storage management. Familiarity with monitoring and logging tools (Nagios, Zabbix, Splunk) and ticketing systems (ServiceNow, Jira).Knowledge of security best practices, endpoint protection, identity & access management, MFA and SSL/TLS.Experience with SCCM/ConfigMgr, Intune/MDM, SQL Server or MySQL is desirable. Strong hardware troubleshooting skills, remote support (RDP/Citrix), and experience with patch management. Working knowledge of ITIL processes and experience participating in incident and change management. Relevant certifications preferred: CompTIA Network+/Security+, MCSA/MCSE, VMware (VCP), AWS/Azure associate, CCNA, or equivalent.

Benefits: Competitive salary: $80,000 - $90,000 Medical, Dental, Vision Package Flexible PTO - you deserve plenty of breaks! Work with a stable, growing company!