HR Assistant
fountain groupTampa (FL)
$22.93 per hour
ApplyAbout the role
Pay: $22.93/HourHYBRID: 3 Days Onsite (9 AM - 5:30 PM)
Job Description:
Responsible for providing administrative support by documenting employee data changes, performance reports and communications.
Qualifications:
- Bachelor's DegreePrior contact center experience and inbound phone calls case management. Calls can be related to pay inquires, LOA, etc.
- HR Contact Center Support to include answering inbound phone calls, creating cases, payroll inquiry support, other administrative duties as assigned.
- Use of case management software and call management software preferred. They use ServiceNow for Case Management.
- Microsoft Outlook/Teams/Excel experience.
- Call CenterAnswer and field all types of calls that come in - provide assistance and/or direction.
- Payroll Support
- Closely partner with Payroll team as it relates to inquiries
- Field employee and HR payroll questions to properly direct them to the right resolution
Day-to-day: Support Provide One HR expertise and support to the HR community and employees
Qualifications:
- ServiceNow experience
- Customer ServiceSAP Success Factors is a plus
- Spanish language skills highly preferred.
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