Lead Quality Assurance
remotefetchWest Sacramento (CA)
About the role
Gainwell Technologies seeks an experienced Call Center Quality Assurance Supervisor to support California's Medi-Cal program. You will lead a team of QA professionals responsible for monitoring customer interactions, maintaining quality and compliance standards, and driving tangible improvements in the customer experience. In this role you will coach and develop your team, analyze quality trends, lead calibration sessions, and partner with Operations and Training to turn insights into measurable
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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