Remote Remote Healthcare Customer Service (Insurance Knowledge a Plus)

Position Summary:As a Healthcare Customer Service and Collections Representative in our call center, responsibilities include but aren't limited to, answering a high volume of inbound calls, researching and responding to billing questions and inquiries, negotiating payments on patient account balances, and communicating hospital financial policies to patients while providing high level customer service.ESSENTIAL DUTIES AND RESPONSIBILITIES:Maintain a high level of Customer Service and professionalism, while researching and responding to billing questions and inquiriesMaintain a high volume of inbound callsNegotiating payments on patient account balances, and communicating hospital financial policies to patients and identifies patients who need financial assistancesMay work accounts assigned to Hollis Cobb in EHR work queuesAdhere to the production standards set for the department and clientAccuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirementsOther duties as assigned by managerRequired Previous Experience:Working in a healthcare call center and/or hospital environmentThorough understanding of health insuranceKNOWLEDGE, SKILLS & ABILITIES:Proven interpersonal skills that include empathy, patience, kindness, and respect when interacting with patientsSelf-motivated; critical thinkerStrong organizational, written and communication skillsAbility to work from home, while always maintaining a professional atmosphereMust be able to read and interpret an EOBWorking knowledge of HIPAAKnowledge of Medicare, MedicaidKnowledge of other contract payers (HMO, PPO)Advanced computer and typing skills using Microsoft Word, ExcelCommunication that demonstrates the ability to deliver a concise message with clear receptivitySensitivity to our client's needs and matching our performance to deliver resultsQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.EDUCATION & EXPERIENCEHigh school diploma or equivalent - required2+ years of healthcare customer service, healthcare collections, billing and healthcare insurance experience – requiredEpic – requiredCPAR, CHAA, and CFC Certifications - preferredPHYSICAL SKILLS AND ABILITIESWhile performing the duties of this job, the employee is occasionally required to stand or walk and lift and/or move up to 25 pounds. Also, may be required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, or crouch or crawl; see, talk and hear.WORK ENVIORNMENTWork environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Incumbent/employee works in a temperature-controlled office environment or a Work from Home office environment. Incumbent/employee must be able to work on a computer for the scheduled shift; answers and makes telephone calls using a standard or computer soft telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources and utilizes multiple screens and systems simultaneously. All incumbents/employees are provided a Webcam and are required to be on camera 100% of the time during the scheduled shift.Illinois, Maryland, Massachusetts, New Jersey and Virginia residents click below for compensation and benefits