Senior Drone Technician / Customer Success Manager @ DMR Technologies

Posted 14 days ago

led faststartBroussard (LA)

Remote Sensing Technicians Aircraft Manufacturing

SENIORITY

Senior

Apply

About the role

Senior Drone Technician / Customer Success ManagerDMR Technologies designs, manufactures, and supports American-built drones for agriculture, public safety, infrastructure, and commercial applications. We're building the future of drone technology from Lafayette, Louisiana.

Position Summary: DMR is seeking a Senior Drone Technician / Customer Success Manager to lead flight testing, customer support, product validation, and technical training for our commercial drone platforms. This role is ideal for someone with experience flying agriculture, mapping, thermal, or inspection drones who enjoys solving technical problems and working directly with customers.

Responsibilities: Flight test drones to ensure quality and reliability. Troubleshoot hardware, software, and firmware issues. Provide technical support via phone, email, and video. Train customers and internal employees. Develop troubleshooting guides, SOPs, and customer support workflows. Support product demonstrations and field testing. Collaborate with Engineering and Operations to improve products and customer experience.

Qualifications: FAA Part 107 Remote Pilot Certificate (Required)3+ years of commercial drone experience preferred Experience operating agriculture, mapping, thermal, or inspection drones Strong mechanical and technical troubleshooting skills Excellent communication and customer service skills Comfortable working independently in a fast-paced environment

Preferred Experience: Drone Deploy, Pix 4D, DJI Terra, or similar software Electronics repair or assembly Agriculture, surveying, utilities, or public safety drone operations

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.