The Westin Cincinnati - Telephone Operator

Join Our Team as a Telephone Operator! Step into the spotlight and let your voice be the heartbeat of our hotel! As a Telephone Operator, you're not just answering callsyou're the friendly first impression, the go-to guide, and the connection that makes every guest's day brighter. If you love lending a helping hand, enjoy tackling new challenges on the fly, and want a role where energy and smiles matter, this is your time to pick up the phone and make every conversation count! KEY SKILLS/RESPONSIBILITIESCommunication Specialist: Respond to incoming calls promptly and direct callers to the appropriate destination; maintain efficient communication within, to, and from the hotel. Service Champion: Approach all guest and employee encounters with friendliness and professionalism; maintain a warm and courteous demeanor at all times. Information Resource: Provide accurate information about the hotel and surrounding area; be familiar with emergency and VIP procedures. Privacy Protector: Maintain guest privacy at all times; handle messages and faxes according to standards. Operations Support: Serve as radio dispatcher; record and relay guest requests; maintain daily activity logs and efficient filing systems. Front Desk Assistant: Assist with front desk procedures, including bucket checks and other duties as assigned by the Front Desk manager.