Senior Customer Success Manager

Customer & Solutions · San Francisco · FullTime · Senior level A senior customer success manager typically owns relationships with important accounts, helps customers get value from the product, and keeps renewals and growth on track. A strong candidate brings experience guiding customers through technical products, working with engineering and product teams, and turning customer feedback into clear priorities. At a company offering real time video AI through an API, that means helping developers and media teams adopt and expand their use of the product. How it fits the AI era AI changes customer success work by handling routine questions, summarizing account history, and flagging risk earlier. What stays human is building trust, understanding what a customer is really trying to do, and pushing for decisions across teams. This role sits close to that mix, where the product itself is AI and the customer relationship still depends on judgment and follow through. How it builds AI experience Working here would build hands on experience with conversational video AI, APIs, and how developers integrate AI into products. A person in this role would learn to explain model behavior, set expectations around latency and quality, and gather feedback that shapes the product. That kind of experience is useful for later roles in customer success, product, or solutions work around AI platforms. Worth showing Account management Technical product adoption Cross team coordination Developer or API fluency Renewal and growth This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role. About Tavus Tavus builds real-time conversational video AI, lifelike AI humans that see, hear and respond face to face, offered as an API for developers to build on.