Remote Customer Success Manager Cybersecurity

Posted today

mbc technology groupJacksonville (FL)

Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel Computer Systems Design Services

SENIORITY

Senior

SALARY

$95,000 – $120,000

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About the role

Customer Success Manager – Cybersecurity

Location: United States (Remote)

Travel: Limited travel required (customer meetings and industry events as needed)

Reports to: Founder / Head of SalesAbout the RoleWe are hiring a Customer Success Manager – Cybersecurity to own post-sale customer relationships and drive long-term success across our manufacturing and industrial customer base. This is not a support desk role. You will work closely with customers after implementation to ensure adoption, identify expansion opportunities, strengthen executive relationships, and reinforce trust. Our sales motion is relationship-driven and referral-based. Customer Success plays a critical role in protecting revenue, driving expansion, and generating referrals.

What You’ll Do:

Serve as the primary post-sale relationship owner
Conduct onboarding alignment sessions with new customers
Monitor adoption and engagement
Identify and escalate technical or operational risks
Partner with Sales on expansion opportunities
Lead regular business reviews with customer stakeholders
Support renewal preparation and forecasting
Strengthen executive-level relationships
Gather structured feedback to improve positioning and delivery

Requirements:

5+ years of experience in Customer Success, Account Management, or technical account management
Experience working with enterprise or industrial customers
Strong communication skills with both technical and executive stakeholders
Ability to identify growth and expansion opportunities
Comfortable navigating multi-stakeholder environments
Organized and proactive in managing multiple accounts
Familiarity with cybersecurity, network security, or technical environments
Ability to travel occasionally when needed
Preferred (Not Required)
Experience working with manufacturing or industrial environments
Background in cybersecurity or infrastructure
Experience running executive business reviews
Experience supporting renewals and forecasting

Benefits

Base salary: $95,000 – $120,000 USDPerformance bonus: 10%–20% target

Compensation structure: 85% base / 15% variable

Additional benefits include:

Medical, dental, and vision coverage 401(k) eligibility
Flexible PTORemote flexibility
Professional development support

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