Product Design & UX Lead

Responsibilities: Build, coach, and grow a team of UX/UI designers, offering hands-on direction, regular critique, and a culture of creativity, ownership, and steady improvement- Serve as a working design leader who takes on the highest-impact research, interaction design, and prototyping work while guiding the broader team- Introduce updated design standards, critique processes, and team practices that raise both the quality of the work and its effect on customer outcomes- Own experience design across the full online buying journey, from browsing and product setup to artwork creation, checkout, and the post-order experience- Produce wireframes, interaction flows, and prototypes that turn customer needs and business goals into easy-to-use experiences on desktop and mobile- Plan and run customer interviews, usability studies, and journey-mapping sessions to clearly define pain points before solutions are designed- Draw on voice-of-customer data, NPS, support ticket trends, behavioral analytics, and test results to pinpoint friction and guide design choices- Team with product managers to find opportunities to lift conversion, engagement, and satisfaction, and support A/B tests that validate design ideas with real evidence- Refresh and expand a shared design system of reusable components and patterns that creates consistency across multiple brands while preserving each brand's distinct identity- Advocate for accessibility, responsive design, and usability best practices, and work with engineering to make sure designs are feasible and built as intended- Take part in product planning, prioritization, and roadmap conversations, building a feedback loop that connects research, design, delivery, and customer support insights- Explore ways AI can improve product discovery, personalization, design assistance, and conversational shopping, and help define intuitive experiences for AI-enabled tools

Qualifications: Bachelor’s degree, required- 6-8+ years in UX, UI, or product design, including time spent leading or mentoring other designers- Strong track record designing customer-facing e-commerce sites or digital products- Hands-on skill in interaction design, wireframing, prototyping, and usability testing- Experience planning customer research and turning the findings into design decisions- Solid grasp of mobile-first and responsive design principles- Comfort using analytics, customer insights, and experimentation, including A/B testing and conversion rate optimization, to improve experiences- Advanced proficiency in Figma and other current design tools- Excellent communication and collaboration skills, with the ability to manage stakeholders across product, engineering, and marketing- Able to thrive in a fast-paced setting with shifting priorities and a fair amount of ambiguity- Experience with complex product-configuration or purchasing flows, multi-brand design systems, AI-assisted design tools, or e-commerce for printing, packaging, or manufactured goods is a plus

Compensation: Targeting a base salary of $130-165k