DONOR EXPERIENCE MANAGER (OKLAHOMA CITY, OK)

Location: Oklahoma City, OK

Salary: Competitive salary based on education and/or experience

Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc. Days: Monday through Friday

Hours: 8:00 a.m. to 5:00 p.m.

What You'll Do: Lead donor experience initiatives and serve as project manager for key programs and improvement projects. Listen to our donors by facilitating and analyzing donor surveys and feedback, identifying trends, and presenting recommendations to leadership. Improve the donor journey from arrival through departure by identifying barriers and developing solutions that make donating easier and more rewarding. Partner with frontline teams to reinforce exceptional customer service and ensure consistent donor experience standards. Support advanced donor appointment initiatives in partnership with Donor Services, Reception, and leadership. Strengthen communication by helping ensure tablets and other tools are used effectively to communicate organizational priorities, collection strategies, and current promotions. Partner with Training & Education to ensure donor experience and customer service training is consistent across staff training programs. Develop processes and training resources that reinforce donor experience expectations on an ongoing basis. Track and analyze key metrics by location to identify trends and opportunities for improvement. Collaborate across departments including Recruitment, Community Relations, Volunteer Services, Contact Center, Donor Services, and other organizational partners. Represent Donor Services on donor-focused committees and cross-functional initiatives. Help build a culture where exceptional donor service is part of everything we do.

What You'll Bring: We're looking for someone who combines strong people skills with strategic thinking and the ability to turn ideas into action.

Required qualifications: Bachelor's degree or equivalent combination of education and experience. Previous project management experience. Customer service experience. Ability to analyze donor feedback, surveys, and key performance metrics. Strong strategic thinking, leadership, and problem-solving abilities. Excellent written and verbal communication skills. Outgoing, engaging, and collaborative communication style. Strong computer skills, including Microsoft Word, Excel, Power Point, and training software. Flexibility to meet changing operational needs. Must be at least 21 years of age. Valid driver's license required. Must be able to provide an MVR with zero points and no moving or traffic violations within the past three years. Why Join Our Blood Institute? You'll do more than manage projects-you'll help create experiences that encourage people to donate, return, and become lifelong supporters of a mission that saves lives. Ready to make an impact? If you're a people-focused leader who enjoys project management, customer experience, data, training, and collaboration, we invite you to bring your talents to Our Blood Institute. Join us in creating exceptional donor experiences-and helping save lives, one donation at a time.