Customer Engagement Facilitator

Posted yesterday

educational data systemsChester (PA)

Training and Development Specialists Vocational Rehabilitation Services

SENIORITY

Mid

SALARY

$48,000 per year

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About the role

Job Description

Salary: $48,000/year

Scope of Position Coordinate customer engagement activities by delivering workforce readiness services, facilitating workshops and supporting customer progression through WIOA programs.

Essential Functions:

Facilitate career awareness and employability skills training aligned with employer expectations and workforce needs.
Deliver individual and group instruction using a variety of effective teaching methods and learning activities, such as lectures, discussions, and demonstrations
Conduct classes, workshops, and demonstrations to teach principles, techniques, or methods in subjects such as life skills and workforce re-entry skills to the Adult/Dislocated Worker/Youth populations.
Plan and coordinate workshop schedules six months in advance and notify partners
Maintain records in CWDS, including orientation schedules, attendance, case notes, and additional services that reflect customer engagement
Support job seekers by providing resume guidance and creation as well as interview preparation, such as mock interviews and industry specific expectations
Adapt teaching methods and instructional materials to meet job seekers' varying needs, abilities, and interests
Facilitate new customer orientations and maintain orientation database to track attendance, referrals, and progress leading up to WIOA enrollment
Conduct customer follow-up for WIOA program eligibility and suitability
Conduct professional written and verbal communications with customers, partners, and staff, ensuring timely, accurate, and customer-focused information exchange.
Support Career Advisors with pre-enrollment outreach and upload of eligibility documentation
Administer assessment instruments and compile client assessment data
Maintain accurate and complete participant records as required, by ensuring appropriate service code and case note data entry per job seeker, based on workshop attendance
Educate job seekers about local Labor Market Information (LMI) related to career pathways
Work with EDSI's curriculum development team to develop and prepare EDSI and PACL curriculum to stay current with new trends and developments
Maintain partnership with CareerLink workshop providers by managing CWDS data, including monthly events calendar and entering post workshop attendance
Conduct group and individual career-planning sessions with job seekers
Meet with customers in the CRC and provide support as needed as a back up to the Career Advisor
Understand the full range of programs and services provided through WIOA so that appropriate referrals can be made to participating partners of the PA CareerLink.
Set up meeting rooms for Chester County partner workshop meetings
Provide offsite workshops as needed
Other opportunities as available

Education and Experience: Requirements Experience in training, education, business, or sales Ability to interact with a wide variety of individuals and demonstrate a positive professional attitude Experience in a team-oriented environment Bachelor's degree in business, education, training, human resources, business management or related area is preferred Clean driving record and reliable transportationEDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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