Rehab Network Coord I

Posted today

emerson healthConcord (MA)

Medical Secretaries and Administrative Assistants Offices of Physical, Occupational and Speech Therapists, and Audiologists

SENIORITY

Mid

SALARY

$18.00 - $24.00 / Hourly

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About the role

REHAB NETWORK COORD ISchedule: Full TimePay Range: $18.00 - $24.00 / HourlyShift: Day shiftHours: 930a-6p M-Th, 7a-330p FAbout this role Location: Westford, MA Join Our Team We are seeking a highly organized, patient-focused Rehab Network Coordinator to join our growing outpatient rehabilitation team. This role is ideal for someone who thrives in a fast-paced healthcare environment and is passionate about delivering exceptional patient experience, care coordination, and operational efficiency. As a key point of contact for patients, providers, and clinical staff, you will play a critical role in ensuring seamless scheduling, communication, and patient flow across our rehab network.

What You'll Do:

As a Rehab Network Coordinator, you will: Serve as the primary liaison between patients, providers, and the rehabilitation team
Manage high-volume inbound and outbound calls with professionalism and efficiency
Schedule and register patients accurately, ensuring complete and compliant demographic and insurance data
Deliver a warm, welcoming front-desk experience while maintaining efficient patient flow
Coordinate closely with therapists, providers, and leadership to optimize scheduling and access to care
Use critical thinking to troubleshoot scheduling challenges and offer alternative solutions
Support patient follow-up, rescheduling, and provider communication to ensure continuity of care
Maintain knowledge of rehab service lines and conditions treated to guide patients effectively
Utilize multiple healthcare systems and EMRs to meet productivity, accuracy, and patient satisfaction goals
Uphold patient confidentiality, privacy, and rights in accordance with healthcare standards
Contribute to a team-oriented environment focused on service excellence

What We're Looking For:

2-3 years of experience in healthcare, medical office, or high-volume customer service
Strong patient service mindset with a focus on empathy, efficiency, and professionalism
Ability to multitask and prioritize in a fast-paced clinical setting
Excellent communication skills with a positive, solutions-focused approach
Comfortable handling both front desk responsibilities and phone-based coordination
Proficiency in Microsoft Office (Word, Outlook)
Experience with EMR systems (Redox/Redock or similar strongly preferred)

Preferred Qualifications:

Associate's degree or medical administrative certification
Knowledge of medical terminology
Experience in outpatient rehab, physical therapy, occupational therapy, or healthcare coordination
Why You'll Love This Role
Be part of a collaborative, patient-centered rehab team
Make a direct impact on patient access to care and experience
Gain exposure to multiple rehabilitation specialties including PT, OT, and specialty programs
Work in a dynamic, supportive clinical environment
Key Skills for Success
Patient scheduling and care coordination
Front desk operations and patient intake
Healthcare communication and customer service
Time management and multitasking
Problem-solving and critical thinking
Team collaboration and adaptability

Employment Type: Full Time

Salary: $18 - $24 Hourly

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