Member Care Resolution Expert
caresourceBrooklyn (NY)
About the role
CareSource is seeking a Customer Care Resolution Specialist in Kentucky to serve as a subject matter expert for the assist line, handling escalated calls from members and providers. The role includes coaching new hires, identifying process gaps, and partnering with internal teams to improve service levels.
We expect a strong background in customer care, call-center experience, and knowledge of Medicaid or related health plan processes.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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