Bilingual Call Center Agent (English/Spanish) with open availability

Call Center Agent PositionAbout The Call Center Agent PositionDo you like helping others? If so, this job might be for you! We're a family owned and operated telephone answering service. Every day our core focus and passion is to make a difference in the success of our small business customers. We run 24/7 and help our customers communicate better and answer when opportunity calls. To do this, we need great people who want to make a positive difference in the world. On any given day, you could be taking a detailed message for an attorney in one interaction, to helping a patient connect with their physician. As an Ambs Call Center Agent, you'll be helping people from all walks of life across a variety of industries with a friendly and helpful voice.CompensationProgressive compensation based on skill development. Earn $18.20 up to $22.75 per hourAdditional Pay$3.25 per hour for every hour worked during the pay period. Call Center Agent without any attendance violations (including absences, being tardy, and being out of rotation) during a given pay period will earn the attendance bonus.$1.50 per hour differential for becoming a dispatcher.$1.30 per hour. Are you fluent in Spanish and English? Earn a $1.30 per hour differential once you have graduated training and are handling all calls.Multiple opportunities for growth!Like mentoring others? Become a trainer and earn up to $26.60 per hour. Lead the team as a Supervisor and you can earn up to $28.45 per hour.BenefitsCompetitive compensationHealth InsuranceEmployer provided Life InsuranceVoluntary Vision & DentalSmart Dollar Financial Wellness ProgramRetirement plan with company match contribution up to 3%Paid lunch and breaksPaid birthday benefit after 12 months of Ambs employment1 Floating Holiday after 12 months of Ambs employmentHours worked on holidays are paid at time and a halfOvertime available80-hour bonus pay for 1-year perfect attendanceQualifications And Educational RequirementsHigh School Diploma or equivalent requiredTyping skills of 20 wpmCustomer service experience preferredExcellent interpersonal, verbal, and written communication skillsStrong basic computer skillsAbility to multi-taskAbility to make sound decisions under pressureAbility to deal with difficult situations and peopleAbility to work well in both a team environment and independentlyA strong attention to detailRequires primarily sitting at a desk for extended periodsEarned Sick TimeFull-Time Employees40+ hours per weekMandatory weekends and holidaysEqual Employment OpportunityIn order to provide equal employment and advancement opportunities to all individuals, employment decisions at The Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, pregnancy, or any other characteristic protected by law.